Introduction

At Express Auto Center, Inc. (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website at https://www.expressautocenterinc.com (the “Site”) or interacting with our services.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you in the following ways:

a. Information You Provide Voluntarily:

  • Name, phone number, and email address through contact forms or service requests
  • Vehicle information related to service inquiries
  • Any other personal details you provide through email, forms, or phone calls

b. Automatically Collected Information:

When you visit our Site, we may automatically collect:

  • Your IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Device type and operating system

This information helps us improve our website and user experience.

2. How We Use Your Information

We use the information collected for purposes such as:

  • Responding to inquiries or appointment requests
  • Communicating with you regarding your service
  • Improving website functionality and performance
  • Sending occasional updates or promotions (if opted in)

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We only share your information in the following circumstances:

  • With third-party service providers who support our website or scheduling systems (under confidentiality agreements)
  • To comply with legal obligations
  • When required by law enforcement or regulatory authorities

4. Cookies and Tracking Technologies

Our Site may use cookies or similar technologies to enhance your experience. These help us understand how users interact with our website. You can disable cookies through your browser settings, though this may impact site functionality.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information. While we strive to secure your data, no method of transmission over the internet is completely secure.

6. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Request deletion of your data
  • Opt out of marketing emails at any time

Please contact us using the information below to exercise these rights.

7. Children’s Privacy

This Site is not intended for children under 13, and we do not knowingly collect information from minors. If we discover we have collected information from a child, we will delete it promptly.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content on those sites. Please review their policies before providing information.

9. Policy Updates

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date. Continued use of our Site signifies your acceptance of the updated terms.

10. Contact Us

For questions about this Privacy Policy or to request changes to your information, please contact:

Express Auto Center, Inc.
9720 Route 1
N. Chesterfield, VA 23237
(Previously known as Jefferson Davis Hwy)
Business Hours: Monday thru Friday, 8:00 AM – 5:30 PM
Phone: (804) 743-7473

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