Introduction
Welcome to Express Auto Center, Inc. (“Company,” “we,” “our,” or “us”). By accessing or using our website at https://www.expressautocenterinc.com (the “Site”) or by engaging with our services, you agree to be bound by the following Terms of Service. Please read them carefully.
1. Use of Website
This Site is intended to provide general information about our automotive services. By accessing or using any part of the Site, you agree to:
- Use the Site for lawful purposes only
- Not misuse the Site in any way that could harm the company, its customers, or its reputation
- Refrain from attempting to gain unauthorized access to the Site or its related systems
We reserve the right to restrict access or terminate use of the Site to any user who violates these terms.
2. Automotive Services
Express Auto Center, Inc. provides a wide range of auto repair and maintenance services. While we strive for accuracy in all descriptions and service details, all services are subject to availability and evaluation of your vehicle upon inspection.
We reserve the right to:
- Decline service at our discretion
- Refuse modifications or customer-provided parts if they do not meet our standards for safety or quality
- Provide service quotes based on in-person diagnostics, which may differ from estimates provided over the phone or online
3. Appointments and Cancellations
We encourage all customers to schedule service appointments in advance. Missed or late appointments may result in rescheduling or limited service availability.
If you need to cancel or reschedule, please contact us at least 24 hours in advance.
4. Payments and Billing
Payment is due at the time of service completion unless other arrangements have been made in writing. We accept major credit cards, debit cards, and cash. Returned checks may be subject to additional fees.
Invoices and receipts will be provided at the time of service. If you have questions about your bill, please contact our office.
5. Warranties and Liability
We stand behind the quality of our work. Many of our repairs include a warranty—please ask a technician for specific warranty terms related to your service.
However, we are not liable for:
- Damage resulting from customer misuse or neglect after service
- Pre-existing issues not directly related to the services performed
- Any modifications or unauthorized work done after your vehicle leaves our care
6. User-Submitted Information
If you submit any contact forms, service requests, or reviews through our Site, you agree that the information provided is accurate and truthful. We will use your contact details to communicate regarding your inquiry or service needs, and may send updates or promotions unless you opt out.
We do not sell or share your personal information with third parties except as required by law.
7. Third-Party Links
Our website may include links to third-party websites (such as parts suppliers, reviews, or payment processors). These links are provided for convenience and do not imply our endorsement. We are not responsible for the content or privacy practices of external websites.
8. Changes to These Terms
We may update these Terms of Service at any time without prior notice. The most current version will always be posted on this page, with the effective date listed at the top.
Your continued use of the Site or our services constitutes acceptance of any updates.
9. Contact Information
If you have any questions about these Terms of Service or any aspect of your experience, please contact us:
Express Auto Center, Inc.
9720 Route 1, North Chesterfield, VA 23237
(804) 743-7473